Mobile Citizen App
The iOS and Android app where citizens photograph a problem on the street and send it to the municipality with its location in seconds — with full progress tracking.
What does Mobile Citizen App solve?
Calling a switchboard to report a broken pavement or uncollected waste wastes time for the citizen and the municipality alike. The Mobile Citizen App reduces creating a request to three taps: photo, location, short description.
Requests drop automatically into the right department's work list by location and category. Citizens follow the "received, in review, resolved" steps via push notifications, and close the feedback loop by rating their satisfaction after resolution.
Capabilities with field impact
Requests with photo + location
Using the camera and GPS, a request is created in seconds with accurate location data.
Push notifications
A push message is sent at every status change; citizens follow the process in the app.
Smart routing
Requests are auto-assigned to the right department and field crew by category and location.
Offline mode
Requests created without connectivity are sent automatically once back online.
Announcements and events
Municipal announcements, the events calendar and emergency notices are published in-app.
Satisfaction measurement
A rating is requested for every closed request; results are reported in the management panel.
Works with your existing systems
Common questions
Is the app published on both the App Store and Google Play?
Does it share infrastructure with the Citizen Portal?
How is performance maintained at peak times?
Who handles app updates?
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Let's build yours
Tell us what you need; we will demo Mobile Citizen App live and reply with a tailored offer.