Citizen Portal
The e-Government-integrated web portal where citizens complete applications, requests, debt inquiries and payments from one platform — without visiting the municipality.
What does Citizen Portal solve?
Most of the crowd at municipal service buildings consists of transactions that could actually be completed online in minutes. The Citizen Portal moves that load to digital by making applications, petitions, debt viewing and online payment available with a single account.
The portal authenticates via the e-Government Gateway and auto-fills identity and address data from MERNİS and KPS services. Because it integrates two-way with the municipality's existing MIS/ERP, duplicate data entry on the clerk side disappears.
Capabilities with field impact
Sign-in with e-Government
Citizens sign in within seconds via e-Government Gateway authentication; no separate password management.
Online applications and petitions
All application types are collected with dynamic forms; attachments are uploaded and tracked by application number.
Debt inquiry and payment
Property, environment and water debts are shown instantly; 3-D Secure payment runs via virtual POS.
Request and complaint tracking
Every request is routed automatically to the right department; citizens follow each step on the portal.
Notification infrastructure
SMS and e-mail notifications are sent automatically on application status changes.
Accessibility (WCAG 2.1)
Screen-reader support, keyboard navigation and contrast standards make the interface usable for everyone.
Works with your existing systems
Common questions
Does the Citizen Portal integrate with our existing municipal software?
How long does implementation take?
How is data-protection compliance ensured?
Does the portal work on mobile devices?
You may also like these
Let's build yours
Tell us what you need; we will demo Citizen Portal live and reply with a tailored offer.