Citizen AI Assistant
An AI assistant trained on your municipality's legislation, announcements and service guide; it understands the citizen's question, routes it to the right department, opens a request and reports the outcome — on your website and WhatsApp, 24/7.
What does the AI Assistant solve?
Most call-center questions are the same: "What is the status of my permit application?", "How much is the wedding hall fee?", "Why wasn't the waste collected?". The AI Assistant answers from your municipality's own knowledge base — legislation, fee schedules, announcements, service guide. It does not invent answers; when it doesn't know, it routes to the right department.
It doesn't just answer: it opens requests from within the conversation, reports the status of existing ones and books appointments. It shares the same service layer as the Citizen Portal and Mobile Application app, and works integrated with the Ministry of Interior's e-Municipality system.
Capabilities that work in the field
Trained on your data (RAG)
Answers are generated from your municipality's documents and cite their source; this is not a generic chatbot.
WhatsApp channel
Citizens write from the number they already know — no app install; the assistant answers with full capability.
Requests from conversation
From "the street light is broken", location and category are extracted and a request is opened automatically.
Status lookup
Application and request statuses are reported instantly after identity verification.
Human handover
Anything the assistant can't solve is handed to call-center staff together with the conversation history.
Management panel
Most-asked topics, unanswered questions and satisfaction scores are reported.
In harmony with your existing systems
Good to know
What happens if the assistant gives wrong information?
Where is citizen data stored?
How long does setup take?
Which channels does it work on?
Let's build yours
Tell us what you need; we will demo the Citizen AI Assistant live on your own knowledge base and reply with a tailored offer.